Accountancy Software Support Consultant

Accountancy Software Support Consultant / Application Support Advisor. A Bristol based accountancy software firm require an Accountancy Software Support Consultant / Application Support Advisor. The role will involve logging new support calls, monitoring the application support helpdesk queue, training, coaching and providing solutions for customers, resolving user queries, logging process requests, updating and managing the knowledge base and product testing. 

The Accountancy Software Support Consultant / Application Support Advisor / Trainer will need experience of supporting customers either in a customer service, support or helpdesk type role. The Accountancy Software Support Consultant / Application Support Advisor / Trainer will need some experience of working within a finance or accounts environment, or will have experience of using or supporting accounts software. An AAT or ACCA would be a big bonus. 

Any trainer or training experience or capabilities would help you perform this role. 

The Accountancy Software Support Consultant / Application Support Advisor / Trainer salary is £18-22k + bonus + benefits

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Proactive People Recruitment Ltd

3rd Floor
33 Portland Square
Bristol
BS2 8RG
UK

Tel: (0)1173 790 138